Frequently Asked Questions |
Questions & Answers
Here is a selection of frequently asked questions. If your question is not answered in this section please do not hesitate to e-mail us and a member of our customer service team will be glad to help you with your query.
Private Tours
What is a private tour?
What time do the tours start?
Where can I be collected from?
Will we get out of the vehicle to sightsee and take photos or is it just a drive-by?
Are lunch/entrance fees included?
What vehicles do you use?
Do you offer tours in other languages?
General Questions
Are there any hidden fees?
How can I make a booking?
Can I make a change to a confirmed booking?
Gratuity
Private Tours
What is a private tour?
A private tour is the most exclusive way to discover Kiev and Ukraine. You and your party are provided with your own Guide as well as your own chauffeur - the perfect combination.
We also offer driver-guided tours where required.
The tour is purely for your party, offering the personal attention required to truly discover one of the world's leading cities. Get the answers to the questions you're burning to ask from real Kiev residents, discover all the main sights in detail and learn all about Kiev's fascinating stories. What's more, private tours can offer much better value than group coach tours: the larger your party the bigger the savings!
What time do the tours start?
You can start your tour any time you want! Tours take place every day throughout the year. Tours are also available outside working hours if required (eg midnight layover tours for late flight arrivals). Quotations for tours outside working hours are available on request.
Where can I be collected from?
Private tours include complementary collection and return to any hotel/apartment in the center of Kiev.
Will we get out of the vehicle to sightsee and take photos or is it a drive-by?
Our private tours offer flexibility where possible; all our guides and chauffeurs are accustomed to make plenty of stops throughout for you and your party to go out to sightsee with your own private guide while the chauffeur waits for your party.
Private tours do not just drive by the sights; our guides are happy to escort you through the streets of Kiev, providing you with anecdotes about the fascinating history of the famous sights, with plenty of opportunities to take photographs and enjoy a memorable personal experience. Equally we understand that some clients may prefer to do more sightseeing while in the vehicle and our guides are happy to accommodate such requests. We particularly welcome any clients with walking or other disabilities.
Are lunch/entrance fees included?
Lunch is not included in the price of the tours. Tours with a duration of 5 hours or more can include a lunch break in the centre of town. Over the years we have found that some clients prefer to visit a restaurant or pub for a good meal (your guide will be happy to suggest places to eat) while others prefer to have lunch "on the go" and spend the time doing some shopping. In this way the lunch break is spent at your leisure, providing time for you to recharge your batteries before continuing with the tour.
Entrance fees are not included in tours.
What vehicles do you use?
Standard Fleet
Our standard fleet on private tours consist of comfortable and modern models.
Upgraded Fleet
We also have a range of upgraded luxury vehicles available on our private tours, Land Cruiser Prado, Mercedes C & E Class models, Mercedes V Class mini-buses for larger parties. If you require a vehicle from our upgraded fleet please state this in your enquiry request so that we may send you a quotation.
Do you offer tours in other languages?
We have a team of dedicated multilingual guides offering tours in Spanish, French, Italian, Polish, German, Japanese, Chinese, Russian, e.t.c. As these are limited in number it is recommended that tours be booked as far in advance as possible.
General Questions
Are there any hidden fees?
Prices are correct at the time of going to publishing. There are no hidden fees.
How can I make a booking?
Bookings can be made either online or by telephone. Early booking, especially around holiday periods, is recommended to avoid disappointment.
Can I make a change to a confirmed booking?
Changes to a booking can be made with up to a minimum of 48 hours notice in advance of a tour. If the change to a booking is in reference to an amendment in the number of passengers, this will be permitted where there is an increase in the size of the party, subject to availability and the difference in the fare being paid. Where the number of passengers is reduced, no difference will be due on the original fare paid.
Gratuity
We do not add a service charge on top of our prices - we believe that tips should be a personal reward from the customer directly to the worker. Gratuity it not included in the tour prices and is a nice way to show your personal gratitude to your guide team following the completion of a tour if you were pleased with the service offered.
Private Tours
What is a private tour?
What time do the tours start?
Where can I be collected from?
Will we get out of the vehicle to sightsee and take photos or is it just a drive-by?
Are lunch/entrance fees included?
What vehicles do you use?
Do you offer tours in other languages?
General Questions
Are there any hidden fees?
How can I make a booking?
Can I make a change to a confirmed booking?
Gratuity
Private Tours
What is a private tour?
A private tour is the most exclusive way to discover Kiev and Ukraine. You and your party are provided with your own Guide as well as your own chauffeur - the perfect combination.
We also offer driver-guided tours where required.
The tour is purely for your party, offering the personal attention required to truly discover one of the world's leading cities. Get the answers to the questions you're burning to ask from real Kiev residents, discover all the main sights in detail and learn all about Kiev's fascinating stories. What's more, private tours can offer much better value than group coach tours: the larger your party the bigger the savings!
What time do the tours start?
You can start your tour any time you want! Tours take place every day throughout the year. Tours are also available outside working hours if required (eg midnight layover tours for late flight arrivals). Quotations for tours outside working hours are available on request.
Where can I be collected from?
Private tours include complementary collection and return to any hotel/apartment in the center of Kiev.
Will we get out of the vehicle to sightsee and take photos or is it a drive-by?
Our private tours offer flexibility where possible; all our guides and chauffeurs are accustomed to make plenty of stops throughout for you and your party to go out to sightsee with your own private guide while the chauffeur waits for your party.
Private tours do not just drive by the sights; our guides are happy to escort you through the streets of Kiev, providing you with anecdotes about the fascinating history of the famous sights, with plenty of opportunities to take photographs and enjoy a memorable personal experience. Equally we understand that some clients may prefer to do more sightseeing while in the vehicle and our guides are happy to accommodate such requests. We particularly welcome any clients with walking or other disabilities.
Are lunch/entrance fees included?
Lunch is not included in the price of the tours. Tours with a duration of 5 hours or more can include a lunch break in the centre of town. Over the years we have found that some clients prefer to visit a restaurant or pub for a good meal (your guide will be happy to suggest places to eat) while others prefer to have lunch "on the go" and spend the time doing some shopping. In this way the lunch break is spent at your leisure, providing time for you to recharge your batteries before continuing with the tour.
Entrance fees are not included in tours.
What vehicles do you use?
Standard Fleet
Our standard fleet on private tours consist of comfortable and modern models.
Upgraded Fleet
We also have a range of upgraded luxury vehicles available on our private tours, Land Cruiser Prado, Mercedes C & E Class models, Mercedes V Class mini-buses for larger parties. If you require a vehicle from our upgraded fleet please state this in your enquiry request so that we may send you a quotation.
Do you offer tours in other languages?
We have a team of dedicated multilingual guides offering tours in Spanish, French, Italian, Polish, German, Japanese, Chinese, Russian, e.t.c. As these are limited in number it is recommended that tours be booked as far in advance as possible.
General Questions
Are there any hidden fees?
Prices are correct at the time of going to publishing. There are no hidden fees.
How can I make a booking?
Bookings can be made either online or by telephone. Early booking, especially around holiday periods, is recommended to avoid disappointment.
Can I make a change to a confirmed booking?
Changes to a booking can be made with up to a minimum of 48 hours notice in advance of a tour. If the change to a booking is in reference to an amendment in the number of passengers, this will be permitted where there is an increase in the size of the party, subject to availability and the difference in the fare being paid. Where the number of passengers is reduced, no difference will be due on the original fare paid.
Gratuity
We do not add a service charge on top of our prices - we believe that tips should be a personal reward from the customer directly to the worker. Gratuity it not included in the tour prices and is a nice way to show your personal gratitude to your guide team following the completion of a tour if you were pleased with the service offered.